TurkDMC Terms and Conditions for Bespoke Travel Design

Scope of Our Bespoke Travel Design Protocol

These TurkDMC terms and conditions govern every engagement between our atelier and clients who request bespoke travel design and curation within Turkey. By submitting a private brief or entering into a design agreement, you acknowledge that TurkDMC operates exclusively as a travel designer and curator. We do not handle travelers directly. We do not process payments for ground services. We do not operate vehicles, vessels, or accommodation units.

Our role is to architect private itineraries, select experiences, and curate access to sites, properties, and specialists. All subsequent bookings, transfers, payments, and on-ground logistics are executed by licensed TURSAB partner agencies operating under the Ministry of Culture and Tourism of the Republic of Turkey. This separation is not administrative. It is a structural pillar of our legal and operational model. Learn more about our atelier philosophy and the principles behind this distinction.

The Distinction Between Design and Execution

What TurkDMC Designs

We design and curate the following elements for your private journey: itinerary architecture, site selection, timing protocols, accommodation curation, specialist accompaniment, and experience sequencing. These deliverables are presented as a design package. The package includes recommendations, access coordinates, and logistical frameworks. It does not include the actual procurement of services.

What Partner Agencies Execute

All ground execution is handled by third-party operators who hold active TURSAB licenses. This includes hotel reservations, domestic flights, vehicle transfers, yacht charters, guide services, restaurant bookings, and activity payments. These partners issue their own invoices, terms, and cancellation policies. TurkDMC facilitates the introduction and coordinates the design intent. We do not assume liability for operational execution. Clients retain direct legal recourse with the executing partner for any service-level disputes.

Booking, Payment, and Cancellation Terms

Design Fees and Consultation Costs

Our design fees are quoted per project based on complexity, party size, duration, and access requirements. These fees cover the curation phase only. They do not cover ground costs, accommodation, or third-party services. A deposit is required to initiate the design process. The deposit is non-refundable once research and site coordination have commenced. Final design fees are due upon delivery of the completed itinerary package.

Cancellation and Refund Protocol

If you cancel the design engagement after delivery but before ground execution begins, the design fee is not refundable. Ground service refunds are governed by the individual policies of our TURSAB partner agencies and the specific hotels, operators, or vessel owners involved. We do not control these refund timelines. We will communicate partner policies clearly during the design phase so you can make informed decisions. For questions about a specific bespoke service, contact our atelier before committing.

Liability, Insurance, and Legal Recourse

Operational Liability and TURSAB Coverage

TurkDMC carries professional liability insurance for our design and advisory services. We do not carry operational liability for ground services. Every TURSAB partner agency is required by law to maintain their own insurance for transport, maritime, and hospitality operations. We verify these policies during our partner selection process. However, clients must understand that legal recourse for on-ground incidents lies with the executing operator and their insurer, not with TurkDMC.

Force Majeure and Unforeseen Circumstances

Neither TurkDMC nor our partner agencies are liable for delays, cancellations, or itinerary changes caused by force majeure events. These include but are not limited to: adverse weather, natural disasters, political instability, strikes, pandemic restrictions, or site closures ordered by the Ministry of Culture and Tourism. In such cases, we will architect alternative arrangements where feasible. Additional costs arising from force majeure are the responsibility of the client.

Client Responsibilities and Conduct

Clients are responsible for providing accurate information regarding health conditions, mobility requirements, dietary restrictions, and travel documentation. We design protocols based on the data you provide. Inaccurate information may compromise safety or access. Clients must also respect local laws, site regulations, and the instructions of licensed guides and security personnel. Failure to comply may result in termination of services without refund.

Travelers are required to hold valid passports, visas, and any mandatory health documentation. TurkDMC does not process visa applications. We may advise on requirements, but the responsibility for obtaining and verifying documentation rests with the client.

Privacy and Data Protection

We collect only the information necessary to design your itinerary and coordinate with partner agencies. This includes names, contact details, passport information, and preferences. Data is shared only with the licensed operators required to fulfill your protocol. We do not sell client data. We do not use your information for marketing without explicit consent. All data handling complies with Turkish law and international privacy norms.

Governing Law and Jurisdiction

These terms and conditions are governed by the laws of the Republic of Turkey. Any dispute arising from the design services provided by TurkDMC shall be subject to the exclusive jurisdiction of the courts of Istanbul, Turkey. Disputes related to ground services must be directed to the relevant TURSAB partner agency and are subject to their governing terms and local jurisdiction.

Frequently Asked Questions About Our Terms